Privacy Policy
Ali Car Towing Service Agency (“we”, “our”, “us”) is committed to protecting your personal information and ensuring a safe experience when you use our towing and roadside assistance services. This Privacy Policy explains how we collect, use, share, and protect your information.
1. Information We Collect
a. Personal Information
We may collect the following personal details when you use our services:
- Name
- Phone number
- Email address
- Location details (pickup & drop)
- Vehicle details (model, registration number, issue type)
b. Automatic Data Collection
When you visit our website, we may collect:
- IP address
- Device information
- Browser type
- Pages visited
- Cookies and tracking data
2. How We Use Your Information
Your information is used to:
- Process bookings and provide towing services
- Communicate updates, arrival time, and service details
- Improve our customer experience
- Maintain safety and service records
- Send service-related notifications
We do not sell or rent your information to any third party.
3. Sharing of Information
We may share information only with:
- Our verified drivers and service providers (for providing towing service)
- Payment gateways for secure transactions
- Legal authorities if required by law
No information is shared for marketing or promotional purposes without your consent.
4. Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Personalize content
You can disable cookies from your browser settings at any time.
5. Data Security
We take reasonable measures to protect your personal data from:
- Unauthorized access
- Misuse
- Loss
- Modification
However, no electronic transmission is 100% secure. We cannot guarantee absolute protection.
6. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect information from children.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent (where applicable)
To request any of the above, contact us at:
📞 [Add Contact Number]
📧 [Add Email Address]
9. Updates to This Policy
We may update this Privacy Policy anytime.
Changes will be posted on this page with the updated date.
